cRASh wrote:Had an interesting experience with a (admittedly marginal) customer/friend yesterday. He shared with me that he'd ordered a Niner frame from an online provider. I asked him how much he paid. He told me the price. Here's the thing: I can get him that exact same frame for the exact same price. He was surprised, admitting he just assumed online would be lower priced. With MAP pricing, whether you're an online retailer or LBS, you have to sell current year goods at or above the MAP price or risk losing the product line. This goes for Garmin, lighting systems, and many other higher-end items. Just sayin'
As for shipping. If I order from Hawley today, it's in my shop tomorrow around noon. If I order from QBP, two days to my door.
This tells me that QBP may be onto something in terms of providing an additional channel that makes it easy (easy being the key) for the consumer to find out exactly what is available to them and at what price. It's clear from what I am reading in this thread and from your story about your dipsh!t customer that there is a perception that online always wins on price. Sounds like that's not the case, but online retailers appear to be doing a much better job of getting the price message out.
As consumer, I would love an app that tells me what's available locally and at competitive prices. It would allow me to shop the way I like (online) and likely make more buying decisions that support the local economy.
So, at the end of the day, QBP's concept is a win for me.